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Before contacting us please, please ensure you have read through our help section and how it works page.:
Getting the most from PlanetBid
On these pages, you'll find answers to some of the most frequently asked questions we receive about using and details of how to get in touch if you want to talk to us directly.
Help Topics
How do I top-up my bid account? What happens once I've won an auction? Find the answers to these and many more of our most commonly asked questions in the list to the left.
Email
If you can't find what your looking for in our help pages, maybe you'd like to contact our friendly Customer Service team. Click on the Contact Us link, and we'll do our very best to answer your questions within 72 hours.
If you did not find your answer in the FAQ section above use the form below to contact us and we will reply to your message within one working day.
Contact Us
Contact us using the contact form below:
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How it Works
- Register on the site for free
- Purchase a bid package
- Find an auction to bid on
- Each time a bid is placed the time extends by 10 seconds
- Be the final bidder when the clock shows GONE
- Pay the final price and update your shipping address
- Await for your product to be delivered to your Australian address
- REGISTER FOR FREE
Sign-up and receive 1 free bid credit when confirming your email address. - PLACE YOUR BID
Choose an auction you like and place your bid. Each bid increases the product price by AUD $0.01 . - WIN
If no one else bids before auction timer hits zero, then you're the WINNER! - BUY NOW
Even if you don't win, use "Buy Now" feature to purchase the product discounting the amount you spent on Bids. - COLLECT
Collect points to redeem for great prizes at our Reward Store
